Thank you for enrolling in Smart Tuition, which is providing tuition management for our school. As with any new system, questions arise regarding procedures and general use. Below are some general questions and answers to help guide you.
FREQUENTLY ASKED QUESTIONS AND ANSWERS:
What if I am a first-time user to my Smart Tuition account?
Please contact the Accounting Office to obtain your default email and phone number, which you will need to get started.
What can I do once I have logged into my Smart Tuition account online?
How do I update my username and password?
You can update your username and password directly from your Smart Tuition account at parent.smarttuition.com or by calling directly at (888) 868-8828.
When is tuition due?
Tuition is due on the first day of each month.
When is my payment posted?
All payments are posted the day they are submitted to Smart Tuition.
What is my school’s late payment policy?
A late fee of $40 will be assessed on the 11th of the month.
Payments must be submitted before 9pm pacific time on the 10th of the month in order to avoid a late fee.
What is the quickest way to make a payment to avoid late fee:
Payments submitted by phone and web are posted the same day they are received. If that day is a holiday, then the payment will be posted the next business day.
What are my payment options with Smart Tuition?
Where do I mail my Check/Bill Pay payment?
Smart Tuition, P.O. Box 54228, Los Angeles, CA 90054 (please include your Smart Family ID)
Is there a fee for a returned check?
A returned check or failed ACH payment will incur a $30 fee.
What credit cards does Smart Tuition accept?
Smart Tuition accepts VISA, MasterCard, American Express and Discover credit and debit cards. A 2.85% convenience fee applies to one-time payments and monthly recurring payments.
How can I setup new banking information to pay automatically each month?
Changes to your banking information MUST be made at least 3 business days before your next scheduled debit. You can update banking or recurring credit card information by logging into your account at parent.smarttuition.com or by calling directly at (888) 868-8828.
Why do I have a past-due balance showing although I set-up my account for recurring payments?
A recurring payment can only be applied to the tuition month that the set-up occurred in. If there is past-due balance due from the previous month, a manual payment must be made to close out that month. If not, a late fee will continue to apply to the old balance.
Why don’t I see the breakdown of prior balances on my current bill?
There is no breakdown of the prior month’s charges. The past due balance is shown as a total amount. You may access your prior balance through the “my billing detail” link.
Why is my monthly amount different each month?
Your total amount due may change month to month due to fees, discounts and adjustments that have been made by the school.
How do I enroll my child in after school activities?
Please log in to your parent account and click on “purchase optional items” at the top of the page. Select the student and click go. Choose the activity you wish to enroll in. For sports, if you need to order a jersey, make sure to include it in your order. Sizing will be done at school
Who do I contact for questions regarding my bill?
The Parent Contact Center is available to help you at (888) 868-8828, 7 days per week, 365 days per year. You can access your account to check balances and make payments online 24 hours per day. The Parent Center can:
What if I think an amount on my bill is incorrect?
If you disagree with any amount on your bill, you can contact the Parent Contact Center, who will contact the school on your behalf. Smart Tuition is not authorized to modify the amount due or arrange for alternative payment plans without the school’s approval.
Where is the school’s Tax ID#?
The school’s tax ID# will be included on your year-end statement.
Is my information secure with Smart Tuition?
Smart Tuition has adopted numerous procedures to protect the confidentiality of your information and all information maintained on your account is stored in a secure location. Personal information is not disclosed and access to your personal and account information is restricted to those employees who need to know information as part of their job to provide service to you or your account.